Refund & Cancellation Policy

Cancellation Policy

Cancellations are handled directly between buyers and sellers. Buyers should contact the seller as soon as possible if they wish to cancel a transaction.

• Sellers may set their own cancellation terms and timelines.
• Buyers and sellers are responsible for agreeing on cancellation conditions before completing a transaction.
• xclothiq does not cancel orders or process refunds on behalf of users.

Refund Eligibility

Refund and return eligibility is determined by the seller. Buyers should review the seller’s refund terms and confirm conditions directly before completing any transaction.

• Sellers are responsible for defining their own return and refund conditions.
• Buyers must communicate directly with the seller to request refunds or returns.
• xclothiq is not responsible for product quality, delivery issues, or refund disputes.

How to Initiate a Return

To request a return or refund, buyers must contact the seller directly using the contact information provided in the listing.

• Agree on the return reason, method, and timeline with the seller.
• Follow the seller’s instructions for returning the item, if applicable.
• Keep proof of communication and shipping for your records.

Refund Processing

Refund processing is handled directly by the seller according to the terms agreed between the buyer and seller.

• Refund methods, timelines, and conditions are set by the seller.
• xclothiq does not hold funds, process payments, or issue refunds.
• Any disputes must be resolved directly between the buyer and the seller.

If you need help contacting a seller or reporting misuse of the platform, please reach out to our support team via our Contact Us page.